During The Lockdown Period
Our 30 day returns policy will take the lockdown period into account. You have 30 days to return unused products from the date of delivery or collection. For example, if you had 10 days left of the 30 day period when the lockdown started, you’ll have these 10 days to return when we’re allowed to operate again and process your return. Phone Customer Services for any queries and follow this link to the department of health’s COVID-19 portal for further lockdown information www.sacoronavirus.co.za
30 Day FREE Returns
You have 30 days to return any unused products (except for furniture and the excluded products listed below) if you are not happy with your purchase. Our 30 day returns policy starts from the date of delivery or collection of your purchase. Return your purchase within 30 days in its original, unused condition in its original packaging with the invoice, delivery note, attached price tag and unused accessories, and we will refund the item in the same way that you paid for it, minus delivery charges (if applicable), or we will exchange the item. This also applies to gifts and goods that were delivered in error.
If you collected the goods from a Pargo Pick Up Point, you my return the goods to a Pargo Pick Up Point. Alternatively return it to a store where the goods originated (for example, return OTB Sports Equipment goods to a OTB Sports Equipment store), or ask us for a free courier collection by phoning +27 83 843 9332 or email firstname.lastname@example.org
Goods purchased from American Swiss or Sterns may only be returned to the relevant store. Refunds and exchanges of furniture or items purchased from American Swiss or Sterns are subject to an assessment by our quality assurance team.
For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.
If for some reason you are not happy with your furniture item, call our contact centre on 0861 111 761. You will need to complete the returns form that you received with your item. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.
Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase (12 months for furniture), provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.
Please note that specific terms apply to the return of certain items, for example furniture, faulty cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.